We currently offer shipping within Germany only.
Shipping Cost
All orders include Free Shipping — no minimum purchase required.
Order Cutoff Time
Orders placed after 5:00 PM (CET) will be processed the next business day.
Orders placed before 5:00 PM are processed on the same day (excluding weekends and public holidays).
Processing (Handling) Time
All orders are processed within 1–3 business days after receiving your confirmation email.
Orders placed on weekends or public holidays will be processed on the next business day.
Transit Time
Once your order has been shipped, the estimated delivery time is 4–7 business days.
Overall, please allow 5–10 business days from the date of purchase for your order to arrive.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Please allow 12–24 hours for tracking information to update.
Delivery Notes
Please make sure your shipping address is complete and accurate.
We are not responsible for delays due to incorrect or incomplete address information.
If you miss the first delivery attempt, the courier may try again or hold your parcel at a pickup location.
Delays & Exceptions
During peak seasons, severe weather, or courier disruptions, your delivery may take longer than expected.
If your package hasn’t arrived within 10 business days after shipment, please contact our support team for assistance.
Lost or Damaged Packages
If your order arrives damaged or any items are missing, please contact us within 48 hours of delivery.
Include clear photos of the package and shipping label — we’ll handle your case as a priority.
PO Boxes & Remote Areas
Delivery to certain PO boxes or remote areas may take additional time.
If your address is affected, we’ll notify you by email.
Customs & Taxes
Since we currently ship only within Germany, no customs duties apply.
Applicable VAT may already be included in the total order price.
Order Changes & Cancellations
To modify your shipping address or cancel an order, please contact us before the order is processed.
Once fulfillment has begun, we may not be able to make changes or cancellations.
Contact Us
For shipping inquiries, please reach out to us at:
Email: support@venicemoda.com
Call: +4915511002204
Location: Alexanderstraße 7, 10178 Berlin, Germany